FAQ

Do you ship worldwide?

Yes, we offer free international shipping to all countries.

Shipping is completely free, regardless of your location.

How long does it take to process and ship an order?

Orders are typically processed within 24-48 hours of receipt, except on weekends and holidays. Please keep in mind that our processing times don’t include weekends or holidays.

What is the estimated delivery time for my order?

For regular international shipping (1 box), delivery typically takes 7 to 10 business days.

How can I track my order?

Once your order is shipped, we’ll send you a tracking link. However, due to COVID-19-related delays and the high demand faced by shipping carriers, there might be a delay in the updates of tracking information. The tracking link might not always show real-time updates.

What payment method do you accept?

We accept all types of credit cards (Master, Visa) and PayPal.

Do you provide a refund?

Yes, we offer a 30-day money-back guarantee. Please share your reason with us, and we will proceed accordingly.

How secure is your site?

Your security is our top priority. Our site is equipped with 256-bit SSL encryption, a robust security measure widely adopted by top-tier companies, government agencies, and financial institutions for secure online communication. This ensures that all your data and personal information are thoroughly protected and encrypted.

For additional security, we have implemented a Web Application Firewall (WAF). This advanced layer of defense is specifically designed to prevent hacking attempts and shield against DDoS (Distributed Denial of Service) attacks, further ensuring the safety and integrity of your data on our website.

Is my credit card information stored in your database?

No, we do not store any credit card information on our website or servers. All transactions are securely processed through Stripe and PayPal, utilizing 256-bit SSL encryption to ensure the utmost security and privacy of your payment details.

Is my credit card information secure?

Absolutely. Your credit card information is 100% secure and encrypted. Rest assured, we do not retain your credit card details in our database, ensuring your financial data’s safety and confidentiality.

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